Tel: 0191 456 1202 | Open Daily: 11am-6pm
Colmans, 176-186 Ocean Road, South Shields, Tyne and Wear, NE33 2JQ
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RESPONSIBILITY & CARE
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Colman’s of South Shields is committed to acting with responsibility and care in all of its manufacturing and commercial activities, protecting the working rights of its employees and the trading rights of its suppliers and customers.

Our aim is to operate above and beyond any legal requirements and work to the highest possible business standards.

Anyone who needs to contact us should feel free to do so.

Colmans Care

  • Colman’s highly values the contribution made by all of its employees.
  • We place a special emphasis on making our working environment safe, comfortable, hygienic, ergonomic, aesthetic and welcoming.
  • We aim to nurture talent and creativity, and encourage each individual to develop their own skills in the workplace and seek personal development.
  • Our policy is to encourage staff to freely communicate new ideas and suggestions and to take an active roll in developing the company and improving their own job.
  • Colman’s endeavours to pay advantageous rates .
  • Whilst this is a genuinely hard working business, there is an emphasis on the work/ life balance and a special emphasis on empathy and understanding for each individual’s family situation.
  • Fundamental to our employment policy is to be fair and consistent with our employees, irrespective of age, race, sex and disability. Our terms are laid out in a contract of employment for each member of staff.
  • A primary objective of Colman’s is job security.
  • Emphasis is placed on good manners and relationship between all members of staff from new starters to Directors. The Directors maintain an open door policy for all members of staff.

Customers & Consumers

  • It is a company requirement that customers and consumers are treated fairly and with courtesy.
  • We endeavour to supply the right product at the right price and offer quality service and value to all
    of our customers and consumers.
  • Food hygiene and food safety are absolute priorities in relation to our products and services. Each
    Employee is specifically trained and contributes to achieving these goals.
  • We are aware of special dietary needs, allergies, food intolerances and provide full information
    on the composition of our products and how to prepare them.
  • We keep informed of the advice given by the health authorities and carry out research, work and
    recipe amendments in order to make our products healthier.
  • Colman’s operates a Non-GM policy.

Community

  • We wish to help in making our area a better place to live and work. We support worthwhile LOCAL
    charities, schools, sporting clubs and improvement schemes. We have a special emphasis on
    encouraging and supporting young people in sport – particularly team situations. Some of the organisations that we have supported last year are listed on our website in the charity and community work section.
  • Our Premises is designed and laid out with great care. We wish for it to look pleasant and ensure that any emissions and noise are strictly controlled.
  • We welcome feedback from our neighbours and endeavour to support local business as well.

Suppliers

  • We expect to deal with companies who support our ethical policies and adopt best practice regarding employee’s welfare, animal welfare and environmental impact.
  • We audit our food and packaging suppliers by visiting their premises (in some cases, we rely on independent audits and accreditations).
  • We endeavour to be polite, fair and reasonable with suppliers and prefer not to chop and change, but reward reliable competitive, quality suppliers with repeat business. We do not renege on agreed prices.
  • We ensure that we have alternative suppliers vetted and ready as part of our disaster contingency planning and to ensure a competitive situation and that prices are matched.
  • We pay all of our suppliers strictly within 28 days of being invoiced.
  • We feedback any quality issues and work with our suppliers to improve the good/services that we use to our mutual benefit
  • We encourage ready exchange of information and good polite relationships in the spirit of the partnership.